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RETURN AND REFUND POLICY
OVERVIEW
We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.
RIGHT OF WITHDRAWAL (EU CUSTOMERS)
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, receives the last item of your order.
To exercise your right of withdrawal, you may initiate a return request through your customer account at: https://shopify.com/74647011397/account — or contact us at supertuning@naver.com with a clear statement of your decision to withdraw.
After notifying us of your withdrawal, you must return the items within 14 days.
We will reimburse all payments received from you, including the cost of standard outbound delivery, without undue delay and no later than 14 days after we receive the returned items. Refunds will be processed to your original payment method. Return shipping costs are your responsibility unless the item was defective or incorrectly sent.
RETURN ELIGIBILITY
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following items are non-returnable:
- Items that have been used or damaged by the customer
- Items returned without original packaging
- Custom or personalized orders
RETURN PROCESS
To initiate a return, please use your customer account at: https://shopify.com/74647011397/account — or contact us at supertuning@naver.com with your order number and reason for return. We will provide you with return instructions.
Please note that return shipping costs are the responsibility of the customer, unless the item was defective or incorrectly sent.
REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 14 days of receiving the returned items.
DAMAGED OR DEFECTIVE ITEMS
If you received a damaged or defective item, please contact us within 7 days of delivery at supertuning@naver.com with photos of the damage. We will arrange a replacement or full refund at no additional cost.
LOST PACKAGES
All orders are shipped via EMS Premium with insurance coverage. If your package is lost in transit, please contact us and we will file an insurance claim on your behalf.
CONTACT US
For any questions regarding returns and refunds, please contact us at:
Email: supertuning@naver.com Phone: +82-10-8206-1257 99 Myeongjigukje 6-ro A-770, Myeongji-dong, Gangseo-gu, Busan 46726, Republic of Korea