환불 정책
RETURN AND REFUND POLICY
OVERVIEW
We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.
RETURN ELIGIBILITY
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns must be requested within 14 days of delivery.
The following items are non-returnable: - Items that have been used or damaged by the customer - Items returned without original packaging - Custom or personalized orders
RETURN PROCESS
To initiate a return, please contact us at supertuning@naver.com with your order number and reason for return. We will provide you with return instructions.
Please note that return shipping costs are the responsibility of the customer, unless the item was defective or incorrectly sent.
REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
DAMAGED OR DEFECTIVE ITEMS
If you received a damaged or defective item, please contact us within 7 days of delivery at supertuning@naver.com with photos of the damage. We will arrange a replacement or full refund at no additional cost.
LOST PACKAGES All
orders are shipped via EMS Premium with insurance coverage. If your package is lost in transit, please contact us and we will file an insurance claim on your behalf.
CONTACT US
For any questions regarding returns and refunds, please contact us at: Email: supertuning@naver.com
Phone: +82-10-8206-1257
99 Myeongjigukje 6-ro A-770, Myeongji-dong, Gangseo-gu, Busan 46726, Republic of Korea